REINet Privacy Statement

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 This Privacy Statement describes how we collect, store, use, disclose and handle your personal information – that is, information about you and that identifies you, or can be reasonably linked to you. When we collect, hold, use or disclose personal information, we comply with the rules set out in the Privacy Act 1988 (Cth).

What personal information do we collect?

Personal information we collect from you

1. If you visit our website: we use cookies and tracking pixels to capture data points and user level interactions that will enable us to improve the website performance and user experience that we deliver to you.
2. When you engage with us directly (including via telephone, email or on our website): The information you provide, such as your name and your contact details (telephone number and/or email address) and any other personal information you tell us.

Personal information we collect from others

1. To tell you about the REINet network: We may collect your name and address from our service providers, from other business partners or from Australian Government agencies. Sometimes, we also collect addresses (but not names) from local councils.
2. If you work for or contract with one of our service providers or service delivery partners: We may collect employment information about you including name, job title, contact details and background and criminal history information.

Why do we collect, use and hold your personal information?

We collect, use and hold your personal information to manage our business and comply with the law. Examples of our uses include:

• Confirming your identity.
• Complying with laws, including assisting government agencies and law enforcement investigations.
• Managing our business.
• Network and security monitoring.
• Responding to questions, requests or complaints that you have made to us or that have been passed to us by other parties.
• Carrying out installations, managing the network and checking and fixing network problems.
• Complying with our legal requirements to inform people in specific areas about our network and business activities.
• If you work or contract with one of our business partners, managing our relationship with that partner.
• Investigating possible fraud and illegal activity.

Who do we share your personal information with?

We share your personal information with people and organisations for the purposes set out above. We also share personal information with our business partners, service providers and to comply with the law. When we do this, we take steps to keep your personal information safe.

We also share personal information with people and organisations that help us with our business, such as professional advisors, IT support, and corporate and administrative services. We only do this where it is necessary for their services to be able to be provided to us. When we do this, we take steps to ensure that our service providers are required to protect your information.

Keeping your personal information safe

Keeping your personal information safe and secure is vital for our business, and information security is a priority for us. We may store your personal information securely in hard copy of electronic format and keep it in storage facilities that we own and operate ourselves or that are owned and operated by our service providers. 

We aim to keep personal information only for as long as we need for our business or to comply with the law. When we no longer need personal information and are lawfully able to do so, we take reasonable steps to destroy or de-identify it.

Accessing, updating and correcting your personal information

You can ask to access a copy of the personal information that we hold about you, or to update or correct it. Before we give access to, or change your personal information, we may need to confirm your identity.

Contact us

To ask us a question about your privacy, to access or correct your personal information or to make a privacy complaint, please contact our Privacy Officer.

The Privacy Officer

Address: Level 7, Tower A 799 Pacific Highway Chatswood, NSW, 2067 Email: privacy.officer@reinet.com.au

Phone: 1300 00REIN (1300 007 346)